ONTD Political

Diner racism: Waiters diss blacks

12:23 am - 04/13/2012
Diner racism: Waiters diss blacks

The heated and ever-expanding national rage over racism is now spilling into the America’s large chain restaurants where African-Americans say everything from their tipping to tableside etiquette is dissed by white waitstaff, according to an in-depth survey for the Journal of Black Studies provided to Secrets.

“Black consumers who dine out frequently are almost guaranteed to experience discrimination at some point over the course of a month,” said the unique study. Worse: servers interviewed looked down their nose at blacks as “uncivilized and hedonistic” and as a result feel that “inferior service is warranted.”

The new survey, completed by two sociologists, one from Wayne State University, the other from North Carolina State University, adds to the explosive atmosphere sparked by the shooting death of Trayvon Martin in Florida that’s been followed by racial clashes around the nation. Notable in the survey: of the 200 servers who participated, 87 percent were white.

Key findings: When asked who tipped best, whites topped blacks, according to the servers. Also, Whites were described as better customers than blacks, who typically were called “picky,” “demanding,” and “rude.” In addition, the servers--all from unidentified large chain restaurants--said that they “sometimes” heard coworkers make racist remarks 46 percent of the time. And 54 percent said they “sometimes” saw their coworkers providing inferior service to racial minorities.

Considering their treatment, said the authors, poor tips are deserved. “If servers provide inferior service to blacks, it should not be surprising that blacks tip them less.”

The good news: considering the size of the food industry, the percentage of racism determined in the survey is low, happening in about 4.1 percent of all meals served. But it’s still distressing considering the nation has elected its first black president who has made a point of socializing and dining outside of the White House compound.

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DO NOT READ THE COMMENTS. YE GODS. DO NOT.
effervescent 12th-Apr-2012 06:31 pm (UTC)
I've come to think that it's because the rich have no idea what it's like to be where that server is standing. So they don't tip that well. People who aren't as well off know what it's like to be in the server's shoes, so they tip better.

It's sad that that's how things work.

Edited at 2012-04-12 06:32 pm (UTC)
armina_skitty 12th-Apr-2012 09:26 pm (UTC)
This is why I always say that ~when I rule the world~ people will be forced to work one full year in customer service somewhere. I always get the best service when I go to stores now, because I make it clear that I know what their going through. It's amazing what a little bit of empathy can get you.
roseofjuly 13th-Apr-2012 02:48 am (UTC)
I never worked customer service, but I just worked based upon the assumption that service workers are humans and would like to be treated as such. That gets me pretty far, lol.
silmaril 13th-Apr-2012 02:38 pm (UTC)
That, pretty much. Plus the fact that they don't make minimum wage in the majority of the US states and the tips are expected to make up the difference, and you basically have to be horrible to me to get tipped below 15%. And I don't mean "horrible at your job," everyone can have an off day, I mean "horrible, personally, to me or my table."

And that has happened only once in 14 years, so...
roseofjuly 13th-Apr-2012 10:04 pm (UTC)
That's me, too. I give a base tip of 15%, 20% for good service and 30% or more on excellent service. My fiance and I are good tippers together. I also agree that they have to be completely horrible to get less than 15%, and like you, that has only happened to a group I was in once (and the server flipped us the bird as we were leaving, so it was the right decision IMO).
armina_skitty 13th-Apr-2012 04:48 pm (UTC)
It's truly amazing how that works, isn't it?
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